FAQ
Common questions about Reposit No Bill™
Section 1: The Program
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What is No Bill™?
No Bill™ is a solar and battery system for your home that comes with a guarantee that you will pay no electricity bill for 7 years.
We design, supply and install a a Reposit Smart Controller coupled to a solar and battery system at your home. We then work with your electricity retailer to have your electricity bills sent to us and we take care of paying them in full and on time.
Using your Reposit Smart Controller, our team then keeps a close eye on your No Bill solar and battery system to make sure it is working as it should. If we notice something has gone wrong with your system, we will pay for and organise the work to get it back up and running as quickly as possible.
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How does No Bill™ work?
Reposit provides a No Bill system that includes a Reposit Smart Controller, solar, batteries and inverters. The Smart Controller operates your solar and battery system so that you are guaranteed no electricity bill for 7 years.
The Smart Controller shares energy around the grid so that everyone gets the energy they need when they need it. The benefits from sharing energy pay for the fixed fees and charges that you see on your electricity bill if you are not on a Reposit No Bill plan.
Because we sometimes share energy, we have every incentive to set you up with reliable solar technology, give you a great install and provide ongoing maintenance to ensure your No Bill system is working to the best of its ability for 7 years.
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Can any home get Reposit No Bill™?
Reposit No Bill™ is currently available to any home in VIC, the ACT and greater Sydney regions that has room for solar and batteries, but does not already have a battery. We plan on making No Bill™ available to other regions in Australia soon.
If you live in Victoria, the ACT or Sydney regions and already have solar panels on your home, you may still be eligible for No Bill™. Reposit will replace your solar panels with the latest technology, so this option is generally attractive to people that have solar systems that are more than 5 years old.
Once you register your interest in No Bill™ with us, we will arrange for one of our engineers to perform a virtual site inspection on your home to make sure it is suitable.
For more information pertinent to your location, see our growing body of tailored articles:
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What happens after 7 years?
After your first 7 years of Reposit No Bill™ you will be given a choice between:
- Replacing the batteries (your solar should be fine) on your No Bill system and starting another No Bill plan
- Continuing to use your solar and battery system without starting another No Bill plan - and having your electricity bills return.
There will be a cost to replace your batteries after the first 7 year period, and that price will be determined closer to the rejoin date.
- Replacing the batteries (your solar should be fine) on your No Bill system and starting another No Bill plan
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Who owns the solar and battery installed at my home under No Bill™?
You do. You own the hardware installed at your house from day one through to end of life. Even if you choose to not rejoin No Bill™ after 7 years you still own your solar and battery system.
Section 2: Electricity Bills
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How do I transfer payment of my electricity bill to Reposit?
We will help you in transferring your electricity bill to us, so you won’t have to see it again for at least 7 years. Our process works with all electricity retailers and in most cases can be completed in less than 30 minutes.
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When will Reposit start paying my electricity bill?
Reposit will begin paying your electricity bills from the day your electricity bills have been transferred to us. Typically this after your No Bill™ system has been installed and been verified to be working as designed.
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Is there a limit on how big my electricity bill can be before I get No Bill™?
Yes, however that limit is determined more by the shape and size of your home than anything else.
Larger electricity consumers save more on a Reposit No Bill plan, but typically require larger No Bill system.
Reposit's Engineers will work with you to right-size a No Bill system for your home during the Virtual Site Inspection.
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Is there a limit on how much electricity I can use once I have No Bill™?
Yes, the limit is 120% of the electricity you used in the corresponding quarter of the 12 months prior to you having No Bill™ installed.
For example, if your household consumed 1,000 kWh in the period 1 January 2023 to 31 March 2023, then in the period 1 January 2024 to 31 March 2024 you can use up to 1,200kWh.
Reposit will let you know if you are getting close to your usage cap in any given quarter, and if you go over your usage cap. If you go over your usage cap three times during the No Bill plan, Reposit may end your No Bill plan.
We work with you to understand why you went over your cap. We want you to stay on the No Bill plan and that is why we provide three opportunities to analyse and adjust.
If your No Bill plan is ended, you will still own your solar and battery system, but you will begin to receive an electricity bill from your electricity retailer.
Reposit will continue to support you as one of our customers and our 10 year workmanship warranty and product warranties will continue unchanged.
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When should I send a copy of my electricity bills to Reposit?
As soon as possible!
Your current and recent electricity bills are very useful to us when designing your No Bill system. The sooner we get them, the sooner we can let you know how much better off you will be on a No Bill plan.
Section 3: Finances
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Are there any other costs I should know about?
There are no costs other than the upfront costs to install your No Bill system.
The price of your Reposit No Bill™ system is as displayed on your final quote.
Additional installation costs may arise before your No Bill system is installed if there are modifications required to your home’s existing electrical infrastructure. Our electrician will take a look at your home during the site inspection and let us know if any electrical works unrelated to the Reposit No Bill™ product are required before a Reposit No Bill™ system can be installed.
The cost of any required site works identified will be additional to the cost of your No Bill™ system. We will walk you through any additional site works necessary and can provide you a quotation for these works.
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Does Reposit offer finance or personal loans to purchase Reposit No Bill™?
Reposit does not directly provide finance.
There are good green and other financing options available to Reposit No Bill buyers.
Reposit can provide you with multiple options that will suit your circumstances.
Section 4: Solar Technology Brands
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What brand panels and batteries do you install?
Reposit chooses the right hardware for your home from a selection of technology we have tested and are confident will perform well over the long term.
Our selection will be communicated to you in your quote. Reposit Product Experts will explain the choice to you and we will not proceed to an installation unless you and your Site Engineer are happy with the choices. Because we partner with you for at least 7 years, we choose reliable hardware that is well suited to the conditions at your home.
All of our hardware comes with a warranty of 10 years or more, including workmanship.
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Can I pick another brand of solar panel, inverter or battery?
No. We have selected brands that we know well and trust. The No Bill™ plan relies on your solar and battery system working reliably over the long term, so every installation of a Reposit No Bill™ system is designed with reliability in mind.
Reposit has more than 10 years of experience with solar and battery technology and are proud to be able to share that experience with you.
Section 5: Maintenance
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Who looks after the maintenance of my Reposit No Bill™ system if it’s not working?
Reposit. Whilst you completely own the asset on your home, it's our responsibility to ensure the system is working well. Once installed and during your No Bill™ Term, Reposit support will monitor your No Bill™ system to make sure there are no issues with its operation.
Reposit support will contact you to arrange for an electrician to visit your system if we detect a problem. You should be prepared to help us find a time for that site visit to take place.
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What requirements are expected of me as the homeowner in regard to the safety & security of the system?
You will be responsible for ensuring the system is maintained in accordance with the manufacturer’s instructions. Reposit support will be available to guide you if you are unsure about what to do.
Section 6: Other
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Are there terms and conditions for joining Reposit No Bill™?
Yes, our terms and conditions are available on our website.
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Do I need my local Network approval for connecting a Solar & Battery system?
Yes you do.
Approval is required from your local network provider to connect a No Bill system to the grid. Reposit works on your behalf to get all of the required approvals before the installation begins.
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Do you need to connect to my home's Internet router?
In most cases, no.
The Reposit Smart Controller uses an inbuilt 4G connection where there is reliable 4G connectivity at your home.
The cost of this 4G connection is paid for by Reposit and you will not be charged data costs while on a No Bill plan.
In the case where 4G connectivity is unreliable at your home Reposit will use your home Internet connection. If your home internet connection is used by Reposit you can expect the Reposit Smart Controller's data usage to be approximately 500Mb per month.
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Are all Reposit Installers Clean Energy Council (CEC) Accredited?
Yes, all of our installers have CEC accreditation. Accreditation numbers can be provided if requested when the installation of your No Bill™ system is scheduled.
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STC’s & Battery subsidies - What happens with these as a Reposit No Bill™ customer?
The value of the STCs and available battery subsidies are already discounted from the price we have advertised for the complete Reposit No Bill™ system.
However, for your reference the STC’s will appear on your quote, along with the itemised hardware being installed at your home.
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Do you expect the batteries to operate in hot and cold weather?
Yes. We have thousands of residential batteries in our fleet right across Australia operating well in both hot and cold climates.
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Do the batteries make a noise?
Barely, the noise emissions of inverters and batteries are under 25 decibels - like the sound of a leaf falling.
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What if I want to upgrade to an EV, or swap gas heating for electric?
We think that is absolutely the best!
Any and all upgrades to your household’s electricity consumption are all totally fine, and actually encouraged.
However, it is best to let Reposit know about your planned upgrades, to ensure they won’t push you over your usage cap. If they do, we will work with you to re-right-size your system.
We are more than happy to investigate any new products you are looking into, and are excited to discuss those plans with you.
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Who can I talk to if I have a complaint or some great feedback to pass on?
We love feedback! Please email support@repositpower.com or call our friendly customer service team on 1800 773 851. You can also check out our Contact Us page or provide feedback in our website chat window.
Please note: The following FAQs are for customers considering our No Bill™ product. For existing Reposit customers, please contact our Customer Support Team.
