FAQ
Common questions about Reposit No Bill™
Section 1: The Program
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What is No Bill™?
No Bill™ is a solar and battery system for your home that comes with a guarantee that you will pay no electricity bill (subject to review of the regulatory landscape every 5 years).
We design, supply and install a solar and battery system with a Reposit smart controller at your home. We then work with your electricity retailer to have your electricity bills sent to us and we take care of paying them in full and on time.
Using your Reposit controller, our team then keeps a close eye on your No Bill™ solar and battery system to make sure it is working as it should. If we notice something has gone wrong with your system, we will take care of getting it back up and running.
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How does No Bill™ work?
Reposit manages the energy from your solar panels and batteries to deliver electricity to you and to the wider grid in a way that costs the least but earns the most money. We take the financial risk that comes with offering No Bill™ and manage it with our Reposit controller.
This means we can cover your electricity usage costs, and make enough money to do the same for more Australians as we grow.
It also means we are an active participant in your solar investment. We have every incentive to set you up with the best solar technology, as well as provide ongoing maintenance to ensure your systems are working optimally. This situates us uniquely in the solar installation market, which has historically suffered from a lack of accountability post-sale.
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Can any home get Reposit No Bill™?
Reposit No Bill™ is currently available to any homes in VIC, the ACT and greater Sydney regions that have room for solar and batteries but do not have existing solar. We plan on making No Bill™ available to other regions in Australia soon.
If you live in Victoria, the ACT or Sydney regions and already have solar panels on your home, you may still be eligible for No Bill™. While not available yet, Reposit No Bill™ Battery will be for sites with existing solar, and will be coming soon.
Once you register your interest in No Bill™ with us, we will arrange for one of our engineers to perform a virtual site inspection on your home to make sure it is suitable.
For more information pertinent to your location, see our growing body of tailored articles:
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What happens at the 5 Year Review?
Your ongoing participation in No Bill™ is subject to review every 5 years. This review is intended to enable both sides to adapt to any changes in the regulatory environment at the time, should regulations surrounding the electricity market change. This means you will receive a minimum term guarantee of 5 years. You are also free to leave Reposit No Bill™ of your own accord and have your solar and battery system continue to work for you, but begin receiving electricity bills again and managing your own solar power. At the 5 year review mark, if all goes well, you may be given an opportunity to rejoin the program as normal, with a review set at the next 5 year mark. In certain circumstances, such as if a household's energy usage has changed, there may be a cost to rejoin the program after the first 5 year period, but that price will be determined closer to the rejoin date.
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Who owns the solar and battery installed at my home under No Bill™?
You do. You own the hardware installed at your house from day one through to end of life. Even if you choose to not rejoin No Bill™ again at the 5 year review, you still own your solar and battery system.
Section 2: Electricity Bills
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How do I transfer payment of my electricity bill to Reposit?
We will help you in transferring your electricity bill to us, so you won’t have to see it again for at least 5 years. Our process works with all electricity retailers and in most cases can be completed in less than 30 minutes.
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When will Reposit start paying my electricity bill?
Reposit will begin paying your electricity bills from the day your No Bill™ system is operational and your electricity bills have been transferred to us.
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Is there a limit on how big my electricity bill can be before I get No Bill™?
Yes. The maximum annual electricity bill to be eligible for Reposit No Bill™ is $3,000 in ACT and $3,500 in NSW and VIC. If your bill is larger than this, get in touch with us and we will ask you some more questions to see if No Bill™ may be right for you.
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Is there a limit on how much electricity I can use once I have No Bill™?
Yes, you can use up to 120% of the electricity you used in the corresponding quarter of the 12 months prior to you having No Bill™ installed. For example, if your household consumed 1,000 kWh in the period 1 January 2020 to 31 March 2020, then in the period 1 January 2021 to 31 March 2021 you can use up to 1,200kWh.
Reposit will let you know if you are getting close to your usage cap in any given quarter, and if you violate your usage cap. If you violate your usage cap three times during the term, Reposit may terminate your No Bill™ contract.
If your contract is terminated, you will still own your solar and battery system, but Reposit will no longer deliver Reposit No Bill™ services as outlined in the T&Cs, e.g. management of your bill and maintenance of your system.
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When should I send a copy of my electricity bills to Reposit?
We will ask you to send us copies of at least your last 4 electricity bills (covering at least 12 months) before we confirm a site inspection date with you. This helps us make sure No Bill™ is right for you.
Section 3: Finances
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Are there any other costs I should know about?
The price of your Reposit No Bill™ system is as displayed on your instant quote.
Additional costs may arise if there are modifications required to your home’s existing electrical infrastructure. Our electrician will take a look at your home during the site inspection and let us know if any electrical works unrelated to the Reposit No Bill™ product are required before a Reposit No Bill™ system can be installed. The cost of any required site works identified will be additional to the cost of your No Bill™ system. We will walk you through any additional site works necessary and can provide you a quotation for these works.
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Does Reposit offer finance or personal loans to purchase Reposit No Bill™?
Reposit does not directly provide finance. There are a few good financing options available and Reposit can provide you with options that might work for you.
Section 4: Solar Technology Brands
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What brand panels and batteries do you install?
Reposit will make an optimal hardware selection for your home from a range of technology we have used for over a decade and contingent on the physical constraints at your site. That selection will be expressed in your quote and will be explained to you, and agreed on by you, prior to installation. Because we partner with you on an ongoing basis, it is never in our interest to sell you inferior hardware. All our hardware comes with a warranty of 10 years or more, including workmanship, and we only use Tier 1 panels. We're so confident in our technology that if anything breaks or needs maintenance, we'll fix it - at no cost to you.
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Can I pick another brand of solar panel, inverter or battery?
Not at this time. We have selected brands that we know well and trust. Under No Bill™ Reposit relies on your solar and battery system to work consistently over many years, so every installation of a Reposit No Bill™ system is designed with reliability in mind.
Section 5: Maintenance
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Who looks after the maintenance of my Reposit No Bill™ system if it’s not working?
Reposit. Whilst you completely own the asset on your home, it's our responsibility to ensure the system is working well. Once installed and during your No Bill™ Term, Reposit support will monitor your No Bill™ system to make sure there are no issues with its operation.
Reposit support will contact you to arrange for an electrician to visit your system if we detect a problem. You should be prepared to help us find a time for that site visit to take place.
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What requirements are expected of me as the homeowner in regard to the safety & security of the system?
You will be responsible for ensuring the system is maintained in accordance with the manufacturer’s instructions. Reposit support will be available to guide you if you are unsure about what to do.
Section 6: Other
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Are there terms and conditions for joining Reposit No Bill™?
Yes, our terms and conditions are available on our website.
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Do I need my local Network approval for connecting a Solar & Battery system?
Yes you do. Approval is required from your local distributor to connect a solar PV system to the Reposit and approved prior to installation.
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Do you need to connect to my wifi?
In most cases, no. Instead Reposit will use a 4G connection that we provide where there is reliable 4G connectivity at your home. The cost of this 4G connection is included in the price of your No Bill™ system and you will never be charged ongoing data costs. Your home internet connection may be used by Reposit if 4G connectivity is unreliable at your home. If your home internet connection is used by Reposit data usage will be approximately 500Mb per month, but may vary month-to-month.
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Are all Reposit Installers Clean Energy Council (CEC) Accredited?
Yes, all of our installers have CEC accreditation. Accreditation numbers can be provided if requested when the installation of your No Bill™ system is scheduled.
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STC’s & Battery subsidies - What happens with these as a Reposit No Bill™ customer?
The value of the STCs and available battery subsidies are already discounted from the price we have advertised for the complete Reposit No Bill™ system.
However, for your reference the STC’s will appear on your quote, along with the itemised hardware being installed at your home.
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Do you expect the batteries to operate in hot and cold weather?
Yes. We have thousands of residential batteries in our fleet right across Australia operating well in both hot and cold climates.
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Do the batteries make a noise?
Barely, the noise emissions of inverters and batteries are under 25 decibels - like the sound of a leaf falling.
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What if I want to upgrade to an EV, or swap gas heating for electric?
Any and all upgrades to your household’s electricity consumption are all totally fine, and actually encouraged. However, you will need to let Reposit know about your planned upgrades, to ensure they won’t impact the “Fair Use” requirements of the Reposit No Bill™ product. We are more than happy to accommodate any new products you are looking into, and are excited to discuss those plans with you.
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Who can I talk to if I have a complaint or some great feedback to pass on?
We love feedback! Please email support@repositpower.com or call our friendly customer service team on 1800 773 851. You can also check out our contact us page for more information.
Please note: The following FAQs are for customers considering our No Bill™ product. For existing Reposit customers, please contact our Customer Support Team.
