Customer Portal
For the fastest turnaround, please submit a request by clicking 'Get Help' below.
I'm a No Bill Customer
You've had a Reposit solar and battery system installed, and are on our No Bill Power Plan. This covers most customers who installed with us from 2022 onwards.
I'm a GridCredits Customer
You're the owner of a Reposit Smart Controller, but you aren't on our No Bill Power Plan. This covers most customers who installed with us anytime before 2022.
No Bill Customers (2022 onwards)
Reposit No Bill Customers
How can we help you today?
Click here to read Help Articles
Click here to read FAQ
Common No Bill Customer Questions:
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What is my 'Baseline'?
Your baseline refers to the total you spent on your past energy bills - before the extra 20% allowance Reposit provides on top of that!
Your baseline is calculated as an annual figure, in kilowatt-hours. The Sales and Product team would have determined your precise baseline through consulting with you about your past energy bills.
Your No Bill system has therefore been tailored to your home to let you use 120% of your past energy usage (your baseline plus the extra 20%).
For more information, see this article.
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How do I know if my system is working?
Reposit Power remotely monitors your system, so you don't have to worry about monitoring it yourself. In the vast majority of cases, your system is working as intended. If you do have serious concerns, click the 'Get Help' button.
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I have a question about the Reposit Referrals Program
Thank you for considering referring us. Here is our article on our referral program.
GridCredits Customers (2010 - 2022)
Reposit GridCredits Customers
How can we help you today?
Click here to read Help Articles
Click here to read FAQ
Common GridCredits Customer Questions:
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What is pre-charging, and why isn’t my battery pre-charging?
Pre-charging, also known as off-peak charging, is when your battery is recharged from the grid when electricity prices are at their lowest. This often occurs overnight when you’re sleeping so when you get up in the morning you avoid high electricity prices.
Reposit only pre-charges for customers on Time-of-Use(TOU) tariffs and only when it is required. When you’re on a ToU tariff we can prevent your system from drawing from the grid during high electricity prices.
Sometimes your battery won’t pre-charge and this is generally because you are generating enough solar that your battery doesn’t need to be topped up from the Grid. This is especially helpful during winter when solar production dips significantly (regardless of how many panels you have), so moving to a TOU plan will allow your Reposit system to charge your battery overnight at off-peak rates in order to meet usage demand during peak times on days when the Reposit system is predicting that there'll be insufficient solar production the next day. Essentially, the Reposit system is buying low (during off-peak rates) and selling high (to meet your usage during peak times but still avoid peak rates).
For more information, read this article.
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My Reposit system or app is offline - what do I do?
My app is not receiving any data
The most common problem is usually an Internet interruption. If your app is not receiving data then most likely you are offline.
Why is Reposit offline?
There can be a couple of reasons as to why Reposit is offline, it can be if you have recently made any changes to your internet connection or if it has lost power, you can check if there is a blue/white light on the Reposit controller.
For more information, read this article.
If you're still having trouble, please get in touch with us here.
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How do I use the Reposit app?
Please refer to this article here.
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I have a question about Project Edith
Please refer to this article.
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I have a question about Project Converge
Please refer to this article.
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