Our complaint resolution process
We are committed to handling complaints in a fair, timely, and transparent manner. If you are dissatisfied with our product or service, please contact us directly at 1800 773 851. You can also email us on support@repositpower.com
We aim to resolve all issues within 15 business days.
If you are not satisfied with our response, you have the right to take your complaint to:
- The NETCC Administrator: Visit www.newenergytech.org.au to lodge a dispute.
- Government Regulator: Contact your state’s Consumer Affairs or Fair Trading office.
- Energy & Water Ombudsman: An independent service for resolving disputes with energy providers.
