Customer Portal
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Next Steps
What to expect after you sign up
Fair Use Policy
All you need to know about how much energy you can use with No Bill™
The No Bill App™
Find information about our app here
Common No Bill™ Customer Questions:
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What is No Bill™?
No Bill™ is a solar and battery system for your home that comes with a guarantee that you will pay no electricity bill for 7 years.
We design, supply and install a a Reposit Smart Controller coupled to a solar and battery system at your home. We then work with your electricity retailer to have your electricity bills sent to us and we take care of paying them in full and on time.
Using your Reposit Smart Controller, our team then keeps a close eye on your No Bill solar and battery system to make sure it is working as it should. If we notice something has gone wrong with your system, we will pay for and organise the work to get it back up and running as quickly as possible.
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What happens after 7 years?
After your first 7 years of Reposit No Bill™ you will be given a choice between:
- Replacing the batteries (your solar should be fine) on your No Bill system and starting another No Bill plan
- Continuing to use your solar and battery system without starting another No Bill plan - and having your electricity bills return.
There will be a cost to replace your batteries after the first 7 year period, and that price will be determined closer to the rejoin date.
- Replacing the batteries (your solar should be fine) on your No Bill system and starting another No Bill plan
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How do you calculate Fair Use Cap?
Our sales consultants will work with you to understand your current and future energy needs. They'll review your past electricity bills and ask about any upcoming changes to your home, like converting gas appliances to electric, getting an Electric Vehicle, or installing energy-efficient upgrades like a heat pump hot water heater or double-glazed windows.
This information helps us create a personalised No Bill system that meets your specific energy requirements and guarantees 100% electricity savings for seven years.
The baseline figure represents your expected energy usage over the next seven years. It's carefully calculated based on your current consumption patterns and any future plans you share with us. This figure ensures you have enough energy to power your home comfortably.
On top of your baseline figure, you receive an additional 20% of energy usage at no cost. This is called the Fair Use Cap. It provides you with peace of mind, knowing you have a buffer for unexpected energy needs.
For example, if your average electricity usage is 9000 kWh per year, with the extra 20% Fair Use Cap, you can use up to 10,800kWh per year. -
What happens if I go over my Fair Use Cap?
Your Fair Use Cap is 20% more energy than the amount calculated by your sales consultant, based on your historical energy usage and any changes you plan to make. This is a considerable amount of extra energy, so it's highly unlikely you'll ever go over your cap if your energy consumption patterns continue as they were.
If you do go over your Fair Use Cap, the first thing we'll do is check to make sure everything is working correctly and the data we're looking at is accurate. Next, we'll look at your seasonal energy profile. For example, you might be using a little more energy in a particular month of the year. If your seasonal energy profile is no longer a good fit for your home, we'll create a new profile with the goal that you remain under your monthly and annual Cap.
If, after making all possible seasonal adjustments, you are still using more energy than your Fair Use Cap, then it is likely you have added additional energy loads to your home, such as an Electric Vehicle, replaced a gas ducted heating system with a Reverse Cycle heating system, installed a pool or a spa, or had friends or family move in.
The system works like this: you have three strikes in a rolling three-year period. Each time you breach your Cap, you may receive a strike. If, after three strikes and all possible seasonal adjustments have been made, you continue to exceed your Cap, we may need to discontinue your No Bill status.
Our highest priority is to keep you on the No Bill plan, and we will do everything possible to help you remain on the plan. However, if it's not possible with your current system and you want to continue to have no electricity bills, you can expand your system with a combination of additional solar and/or battery. With the data we have on your consumption, we can provide very accurate information on what expansion is required and the cost.
Going off the No Bill plan isn't the end of the world. You completely own your system, and it continues to be covered by its warranty. If you have any issues with your system, you still call Reposit. We can continue to manage your battery to maximise your savings. You will get an electricity bill, but you can still expect to save 60 to 70% on your electricity costs, just like any other solar and battery system. You will need to download the Reposit Grid Credit App, from which you can monitor your solar production, energy consumption, energy to and from the grid, and the state of charge of your battery. -
How do I monitor my energy usage?
Once your system is installed, you will need to download the Reposit No Bill App. It will show you how much energy you have used in a given month and clearly display the percentage of energy used compared to the seasonally adjusted Fair Use Cap. The Fair Use Cap takes into consideration your entire energy consumption, regardless of whether it comes from solar, battery or the grid.
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What is the warranty period of my system?
You own your system and it comes with a 10-year parts and labor warranty. The inverter and batteries have a 10-year warranty and your solar panels have a 25-year warranty. This is a statutory warranty by law, meaning it applies regardless of whether you're on the No Bill plan.
While you're on the No Bill plan, Reposit actively monitors your system. We consider it part of our No Bill trading fleet, so it's in our best interest to ensure all components are fully operational. If we detect any issues, we'll arrange for a technician to resolve the problem and contact you. If your system is down and not providing power to your home, Reposit will cover your electricity costs—a guarantee no other installer offers.
If you choose to leave the No Bill plan, you're still covered by the 10-year statutory warranty. Simply monitor your system and contact us if you experience any issues. We'll arrange for a technician to visit your home and resolve the problem.
What are GridCredits?
View our FAQ's here
The GridCredits App
Find information about our app here
Tariff Updates
How to update your tariff information
New Owners
Moved into a home with Reposit? Get up to speed here
Common GridCredits Customer Questions:
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What is pre-charging, and why isn’t my battery pre-charging?
Pre-charging, also known as off-peak charging, is when your battery is recharged from the grid when electricity prices are at their lowest. This often occurs overnight when you’re sleeping so when you get up in the morning you avoid high electricity prices.
Reposit only pre-charges for customers on Time-of-Use(TOU) tariffs and only when it is required. When you’re on a ToU tariff we can prevent your system from drawing from the grid during high electricity prices.
Sometimes your battery won’t pre-charge and this is generally because you are generating enough solar that your battery doesn’t need to be topped up from the Grid. This is especially helpful during winter when solar production dips significantly (regardless of how many panels you have), so moving to a TOU plan will allow your Reposit system to charge your battery overnight at off-peak rates in order to meet usage demand during peak times on days when the Reposit system is predicting that there'll be insufficient solar production the next day. Essentially, the Reposit system is buying low (during off-peak rates) and selling high (to meet your usage during peak times but still avoid peak rates).
For more information, read this article.
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My Reposit system or app is offline - what do I do?
My app is not receiving any data
The most common problem is usually an Internet interruption. If your app is not receiving data then most likely you are offline.
Why is Reposit offline?
There can be a couple of reasons as to why Reposit is offline, it can be if you have recently made any changes to your internet connection or if it has lost power, you can check if there is a blue/white light on the Reposit controller.
For more information, read this article.
If you're still having trouble, please get in touch with us here.
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How do I use the Reposit app?
Please refer to this article here.
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I have a question about Project Edith
Please refer to this article.
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I have a question about Project Converge
Please refer to this article.
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