Your baseline refers to the total you spent on your past energy bills - before the extra 20% allowance Reposit provides on top of that!

Your baseline is calculated as an annual figure, in kilowatt-hours. The Sales and Product team would have determined your precise baseline through consulting with you about your past energy bills. 

Your No Bill system has therefore been tailored to your home to let you use 120% of your past energy usage (your baseline plus the extra 20%). 

For more information, see this article.

Reposit Power remotely monitors your system, so you don't have to worry about monitoring it yourself. In the vast majority of cases, your system is working as intended. If you do have serious concerns, click the 'Get Help' button.

Thank you for considering referring us. Here is our article on our referral program.

Pre-charging, also known as off-peak charging, is when your battery is recharged from the grid when electricity prices are at their lowest. This often occurs overnight when you’re sleeping so when you get up in the morning you avoid high electricity prices.

Reposit only pre-charges for customers on Time-of-Use(TOU) tariffs and only when it is required. When you’re on a ToU tariff we can prevent your system from drawing from the grid during high electricity prices.

Sometimes your battery won’t pre-charge and this is generally because you are generating enough solar that your battery doesn’t need to be topped up from the Grid. This is especially helpful during winter when solar production dips significantly (regardless of how many panels you have), so moving to a TOU plan will allow your Reposit system to charge your battery overnight at off-peak rates in order to meet usage demand during peak times on days when the Reposit system is predicting that there'll be insufficient solar production the next day. Essentially, the Reposit system is buying low (during off-peak rates) and selling high (to meet your usage during peak times but still avoid peak rates).

For more information, read this article.

My app is not receiving any data 

The most common problem is usually an Internet interruption. If your app is not receiving data then most likely you are offline. 

Why is Reposit offline? 

There can be a couple of reasons as to why Reposit is offline, it can be if you have recently made any changes to your internet connection or if it has lost power, you can check if there is a blue/white light on the Reposit controller. 

For more information, read this article.

If you're still having trouble, please get in touch with us here.

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Please refer to this article.